Frequently Asked Questions
Everything you need to know about your KODAK Charmera experience.
What is the standard shipping timeframe for KODAK Charmera orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do KODAK Charmera products come with a manufacturer warranty?
Yes, all our electronic devices and cameras include a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging, manuals, and accessories included to be eligible for a full refund.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are KODAK Charmera products compatible with third-party accessories?
While our devices use industry-standard connections like USB-C and SD cards, we recommend using KODAK-certified accessories to ensure optimal performance and maintain your warranty status.