Returns & Exchanges
At KODAK Charmera, we want you to capture life's moments with confidence, which is why we offer a 30-day return policy on all electronic hardware and accessories. If your gear doesn't meet your expectations, we are committed to making it right through a seamless exchange or full refund process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your KODAK device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the returned electronics, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing